ENGLISH
您所在的位置: 首页» 师资队伍» 按学系» 管理科学与物流系

崔立新

  

崔立新

北京理工大学,管理与经济学院管理科学与物流系,博士,教授

崔立新教授长期从事服务管理、质量管理、运营管理的教学与研究工作。主持承担国家自然科学基金面上项目、国家重点研发计划、北京市自然科学基金、北京市社会科学基金等国家及省部级研究项目27项,总金额744.3万元,个人承担336万元;出版专著5部,包括国内第一部服务质量评价模型专著;发表论文41篇,其中独立、第一作者或通讯作者发表SCI检索论文5篇,包括1篇顶刊、3篇重要期刊;主持国家重点研发计划项目(2016YFF0204104-2)输出成果之一:《合格评定 服务质量测量方法和应用指南》(RB/T 056-2020)标准已正式发布,并加入了国际标准ISO/CASCO/JWG59国内对口工作组,参与国际标准的制修订工作;作为国家市场监督管理总局国家认监委“认证市场准入及监管改革专项组——服务认证综合组”骨干专家(唯一来自高校的专家),参与了《中国的服务认证》白皮书等国家政策的制修订工作。

教育经历:

1997/9 - 2000/7,南开大学,企业管理,博士

1993/9 - 1996/7,天津大学,工商管理,硕士

1985/9 - 1989/7,天津大学,工业管理工程,学士

教学科研工作经历:

2021/7至今,北京理工大学,管理与经济学院,教授

2002/7 - 2021/7,北京理工大学,管理与经济学院,副教授

2006/6 - 2007/6,美国南卡来罗娜大学,HRSM管理学院,访问学者

2000/7 - 2002/7,北京理工大学,管理与经济学院,讲师

研究方向:

服务管理,质量管理,服务质量管理,服务创新,运营管理,服务营销

社会兼职:

国家市场监督管理总局国家认监委服务认证综合组专家,骨干专家,2017;

中国优选法统筹法与经济数学研究会工业工程分会理事,2017;

中国软科学研究会第五届理事会理事,2015;

POMS(Production and Operations Management Society)会员,2021

所获得的从业(资格)证书:

教师资格证

承担科研情况:

1. 国家自然科学基金面上项目,72174021、公众感知视角下智慧公共服务质量评价:作用机制与政策选择、2022/01-2025/12、48万、在研、主持。

2. 北京市社会科学基金,提升首都公众公共安全意识和自救互救能力的有效途径研究、2021/07-2022/06、8万、在研、主持。

3. 工业和信息化部指导性课题,提升工业产品质量水平的政策措施建议、2021/07-2021/11、在研、主持。

4. 国家市场监督管理总局,质量文化建设普及读本项目、2020/01-2020/12、10万、已结题、主持

5. 北京市自然科学基金,9192018、基于社会信息处理理论的顾客参与服务创新过程研究、2019/01-2021/12、20万、在研、主持。

6. 国家重点研发计划,2016YFF0204104-2、网络化、信息化条件下服务认证评价指标选取和设计研究、2016/07-2019/06、16.5万、在研、主持。

7. 国家重点研发计划,2016YFF0204104-3、网络化、信息化条件下服务质量测量验证方法研究、2016/07-2019/06、16.5万、在研、主持。

8. 国家认证认可监督管理委员会项目,2015RB065、出版服务质量评价导则、2016/07-2017/06、2万,已结题、主持。

9. 国家新闻出版广电总局新闻出版课题研究项目,A-2014-11-1、出版产品质量提升长效机制研究、2014/08-2015/06、6万元、已结题、主持。

10. 国家自然科学基金面上项目,71471017、中国跨国企业基于导师网络的隐性知识逆向转移机制研究、20014/01-2017/12、60万元、在研、参加。

11. 国家留学基金管理委员会留学归国人员科研启动基金项目,突发公共事件应急管理质量评价体系研究,2010/09-2012/06、2万元、已结题、主持。

12. 黑龙江省发展与改革委员会“十二五”规划研究项目,黑龙江省国民经济动员建设发展“十二五”规划研究、黑龙江省交通战备“十二五”规划研究、2010/01-2010/12、18万元、已结题、主持。

13. 广东省发展和改革委员会项目,广东省“十二五”规划研究、2009/09-2010/12、10万元、已结题、参加。

14. 内蒙古自治区发展和改革委员会项目,内蒙古自治区“十二五”规划研究、2009/01-2009/12、20万元、已结题、参加。

15. 内蒙古自治区发展和改革委员会项目,内蒙古自治区能源动员试点研究、2009/01-2012/12、15万元、已结题、参加。

16. 国家发展改革委员会科研项目,国民经济动员学科建设、2007/01-2012/01、200万元、已结题、参加。

17. 国家发展改革委员会科研项目,国民经济动员教育培训基础建设、2006/01-2011/01、105万元、已结题、参加。

18. 教育部人文、社科规划项目,09YJC630010、煤矿安全管理能力的动态预警与效用优化研究、2009/01-2012/12、5万元、已结题、参加。

19. 国家发展改革委员会科研项目,军队参加抢险救灾等非军事行动对国民经济动员所需的物资、装备生产能力的研究、2008/09-2011/12、10万元、已结题、参加。

20. 国家发展改革委员会科研项目,军队后勤社会化问题研究、2007/09-2009/12、12万元、已结题、参加。

21. 河南省矿山抢险救灾中心项目,突发公共事件应急管理质量评价体系研究、2006/01-2007/12、6万元、已结题、主持。

22. 北京市科委项目,北京地区企业自主创新与知识产权保护研究、2004/01 -2007/12、40万元、已结题、参加。

23. 北京市房山区政府项目,北京市房山区“十一五”规划研究、2005/01 -2005/12、30万元、已结题、参加。

24. 北京市发展和改革委员会项目,北京市国民经济动员“十一五”规划研究2005/01-2005/12、15万元、已结题、参加。

25. 科学技术部政策体改司项目,中国民营科技企业发展报告、统计及信息库建设、2003/01 -2007/12、60万元、已结题、参加。

26. 国家自然科学基金面上项目、中加大学产业合作组织(CCUIPP)重点研究项目,70042010、中国服务企业竞争力评价与支撑体系研究----以电信企业为例、2001/01-2002/12、1.5万元、已结题、参加。

27. 国家自然科学基金面上项目,79870047、顾客感知服务质量的评价方法和管理研究、1999/01-2001/12、7.8万元、已结题、参加。研究成果专家鉴定等级为“优秀”。

学术成果:

专著:

崔立新. (2003). 服务质量评价模型[M],北京经济日报出版社.

崔立新. (2004). 服务业品质评量[M],台湾五南图书出版公司.

杨秀龙, 崔立新. (2017). 中国服务理论体系[M],北京理工大学出版社

崔立新,刘铁. (2019). 出版服务质量提升长效机制研究[M],北京理工大学出版社

崔立新. (2020). 服务质量管理理论与技术[M], 北京理工大学出版社.(北京理工大学“双一流”建设精品出版工程)

魏际刚, 崔立新. (2020). 中国服务业发展现状、趋势与展望, 经济蓝皮书:2020中国经济形势分析与预测[M]. 社会科学文献出版社.

论文:

[1] Lixin Cui, Yonggui Wang, Weiming Chen, Wen Wena, Myat Su Han. (2021). Predicting determinants of consumers’ purchase motivation for electric vehicles: An application of Maslow’s hierarchy of needs model[J]. Energy Policy, 151(2021) 112167: 1-8. https://doi.org/10.1016/j.enpol.2021.112167. SCI, IF=5.042

[2] He, R.; Chen, X.; Chen, C.; Zhai, J.; Cui, L*.  (2021). Environmental, Social, and Governance Incidents and Bank Loan Contracts[J]. Sustainability, 13, 1885. https://doi.org/10.3390/su13041885. (*corresponding author)SCI, IF=2.576

[3] Zhensheng Chen, Xueli Chen, Xiaoqing Gan, Kaixuan Bai, Tomas Baležentis and Lixin Cui*.  (2020). Technical Efficiency of Regional Public Hospitals in China Based on the Three-Stage DEA[J]. International Journal of Environmental Research and Public Health, 17, 9383; doi:10.3390/ijerph17249383. (*corresponding author)SCI, IF=2.468

[4] Liu, R., Cui, L.*, Zeng, G., Wu, H., Wang, C., Yan, S., & Yan, B. (2015). Applying the fuzzy SERVQUAL method to measure the service quality in certification & inspection industry[J]. Applied Soft Computing, 26, 508-512. (*corresponding author)SCI, IF=5.472

[5] Lixin Cui. (2012). Applying Fuzzy Comprehensive Evaluation Method to Evaluate Quality in Crisis & Emergency Management[J]. COMMUNICATIONS IN STATISTICS-THEORY AND METHODS, 41(21): 3942-3959.SCI, IF=0. 612

[6] Lixin Cui, Ru Liu, Kaicheng Qiu. (2017). Applying fuzzy TOPSIS in B2B service quality measuring: China certification and inspection industry[J]. IEEE Conference Publications: 2017 International Conference on Service Systems and Service Management,1-5. EI

[7] Yonggui Wang, Lixin Cui*, Lan Ding, Shuang Ma. (2010). The Empirical Study of Comparative Advantage of Chinese and Indian Service Industries: A comparative Perspective[J]. Proceedings of the 2010 IEEE ICMIT, 10: 384-389. (*corresponding author)EI

[8] 崔立新, 侯强. (2021). 基于机会成本的高速铁路客票动态定价模型[J]. 铁道学报, 43(3): 9-17.

[9] 魏际刚, 崔立新. (2020). 从新型冠状病毒防控看应急管理体系的构建[J]. 科技中国, 3(3): 25-27.

[10] Cui L., Liang Y., Li Y. (2020). The study of customer involved service innovation under the crowdsourcing: A case study of MyStarbucksIdea.com [J]. Journal of Industry - University Collaboration, 2(1): 22-33. https://doi.org/10.1108 /JIUC -12-2019-0018

[11] 林霞光, 崔立新*. (2020). 基于SERVQUAL的S公司产品服务质量评价体系设计与应用研究[J]. 机电产品开发与创新, 33(6): 145-147. (*通讯作者)

[12] 崔立新, 何桢. (2019). 人与技术融合模式对顾客沉浸体验的影响机制[J]. 信息与管理研究, 4(4-5): 1-11.

[13] 杨靖宇, 崔立新*, 李依玲. (2019). 基于社会阶层理论的顾客感知价值影响研究[J]. 信息与管理研究, 4(4-5): 44-57.(*通讯作者)

[14] 刘嘉唯, 高慧颖, 崔立新*, 朱珈印,吴奕萱. (2019). 微信社交网络顾客感知服务质量评价指标体系研究[J]. 信息与管理研究, 4(4-5): 58-69. (*通讯作者)

[15] 戴鹏博, 李莹, 王璐, 钱瑶瑶, 杨一宁, 崔立新*. (2019). 顾客教育影响顾客参与的机理研究[J]. 信息与管理研究, 4(4-5): 33-43. (*通讯作者)

[16] Liu Hui, Cui Lixin*, Yao Ting, Li Rongrong. (2019). A Personalized Recommendation Method Based on Collaborative Filtering Algorithm[J]. International Journal of Business and Economics Research, 8(5): 297-302. doi: 10.11648 /j.ijber2019 0805.16. (*corresponding author)

[17] 崔立新. (2019). 基于供应链视角的“以学生为中心”拉式培养模式顶层体系设计[J]. 北京理工大学学报, 21: 267-270. CSSCI, IF=0.434

[18] 金丹, 黄雷, 崔立新*. (2019). 智能语音助手的用户采纳影响因素研究[J]. 北京理工大学学报, 21: 360-364.(*通讯作者)CSSCI, IF=0.434

[19] 金丹, 张娇娇, 李依玲, 崔立新*. (2020). 一种改进的协同过滤算法研究——以电影推荐系统为例[J]. 国际商务——对外经济贸易大学学报, 1:128-141.(*通讯作者)CSSCI, IF=1.181

[20] 崔立新. (2020). 顾客感知服务质量测评技术现状及未来发展趋势[J]. 质量与认证, 2: 73-75.

[21] 解亚宸, 崔立新*. (2019). 智能快递柜的动态定价研究[J]. 物流技术, 38(10): 114-119. (*通讯作者)(复合影响因子, IF=1.22

[22] 崔立新, 许丽媛. (2016). 六西格玛管理法在A医院B病区护理质量管理中的应用研究[J]. 中国软科学, 43-57. CSSCI, IF=2.967

[23] 崔立新, 张蓉芳, 刘丹妮. (2014). 中国端砚文化村遗产旅游服务质量评价研究[J]. 北京理工大学学报(自科版), 34(2), 22-25. EI

[24] 崔立新, 王振兴. (2014). 顾客参与服务创新的动机分析[J]. 中国软科学,增刊,314-322. CSSCI, IF=2.967

[25] 王鹏, 崔立新. (2014). 基于顾客感知的商务旅行B2B服务质量评价研究[J]. 中国软科学, 增刊, 170-178. CSSCI, IF=2.967

[26] 郭晓平, 崔立新, 刘丹妮. (2014). 网络教育的服务质量评价指标研究[J]. 中国软科学, 增刊, 305-313. CSSCI, IF=2.967

[27] 崔立新. (2012). 谈传统贸易竞争力评价指数在新领域的应用可行性[J]. 商业时代, 578(31): 44-45. CSSCI, IF=0.178

[28] 崔立新. (2011). 运用规模经济理论进行国防采办市场竞争性分析[J]. 兵工学报, 32: 139-144. EI

[29] 崔立新. (2009). 基于SWOT分析的我国军品出口的形势研究[J]. 科学学与科学技术管理(增刊), 12:70-72. 2009. CSSCI, IF=1.995

[30] 杨丰刚,崔立新. (2008). 蛛网模型在价格预警中的应用[J]. 科学学与科学技术管理(增刊),3:241-243. CSSCI, IF=1.995

[31] 罗慧,崔立新,冯立杰. (2008). 突发公共事件应急管理质量评价模型探索研究[J]. 科学学与科学技术管理(增刊),3:125-127. CSSCI, IF=1.995

[32] 冯立杰, 罗慧, 崔立新. (2008). 突发公共事件应急管理质量评价体系研究[J]. 北京理工大学学报: 社会科学版, 10(2): 39-43. 2008. CSSCI, IF=0.434

[33] 崔立新. (2004). 关于国民经济动员面向非军事需求的思考[J]. 北京理工大学学报 (社会科学版), 6(3): 15-18.(该论文荣获“全国国民经济动员研讨会”优秀论文二等奖)CSSCI, IF=0.434

[34] 崔立新. (2004). 试论个人资信评估体系的重要作用[J]. 吉林省经济管理干部学院学报, 4: 34-36.

[35] 崔立新, 练娜. (2003). 对我国资信评级市场的需求分析[J]. 北京理工大学学报 (社会科学版), 5(5): 86-88. CSSCI, IF=0.434

[36] 崔立新, 宋志东. (2003). 我国资信评估业面临的问题及对策[J]. 北京理工大学学报 (社会科学版), 5(2): 56-59. 2003. CSSCI, IF=0.434

[37] 崔立新, 王龙滨. (2003). 资信评级行业的市场需求研究[J]. 吉林省经济管理干部学院学报, 17(4): 18-20. 2003.

[38] 崔立新. (2001). 顾客感知服务质量的价值曲线评价方法[J]. 南开管理评论, 6: 21-24. CSSCI, IF=5.415

[39] 崔立新, 王淑英. (2001). 推动科技创新的突破口——保护知识产权[J]. 吉林省经济管理干部学院学报, 15(6): 10-12.

[40] 崔立新, 徐进, 郭镇华. (2001). 顾客感知服务质量的 SERVQUAL 评价方法[J].中国管理科学, 9(10): 63-68. 2001.SSHP, CSSCI, IF=2.967

[41] 韩经纶, 崔立新. (1999). 跨国企业沟通障碍研究[J]. 南开管理评论, 5: 011. CSSCI, IF=5.415

近五年参加的国内外学术及其他专业相关会议(部分)

[1] 2017年6月 The 14th International Conference on Service Systems and Service Management(ICSSSM2017),东北财经大学管理科学与工程学院,大连,参会题目:Applying Fuzzy TOPSIS in B2B Service Quality Measuring: China Certification and Inspection Industry。

[2] 2017年6月 首届全球化背景下营销科学与创新国际研讨会 Thought Leader Confernece on Marketing Strategy in Digital, Data-rich, and Developing Environments,对外经济贸易大学国际商学院,北京,参会题目:基于前景理论的顾客参与旅游服务创新决策行为研究——以张家口滑雪旅游为例。

近五年制订的专业实践标准或者公共政策

[1] 邓云峰; 吴珊; 梁吉娜; 刘文文; 郝素利; 傅斌友; 崔立新; 梁丽娟; 韩建军; 张莉; 孟维,《合格评定 服务质量测量方法和应用指南》(RB/T 056-2020)标准,2020-08-26

[2] 中国国家认证认可监督管理委员会,《中国的服务认证》(白皮书),2018-08-01

所获奖励

Hsu Shih-Yun, Ning Dehuang, Cui Lixin, Arch Woodside, Storytelling research of Travelers’Self-Reports: Etic Analyses of How Visitors Interpret Places and Own Experiences in China[C]. 2008 SMA Proceedings, Advances in Marketing: Issues, Strategies and Theories, Society for Marketing Advances, 357-358. 2008. The BEST PAPER in the Tourism Marketing Track, 2008




Personal Data

Name:Cui Lixin

Gender:F

Birth Date:April. 15, 1967

Nationality:Chinese

Acadamic Position:Professor

Degree:Ph.D

Research Fields: Service Management, Quality Management, Operations Management, Service Quality and Service Innovation

Teaching: Operations Management , Managerial Economics

Phone:68918919

E-Mail:cuilixin@bit.edu.cn

Address:5 South Zhongguancun Street


Education

09.1985-07.1989,  School of management, Tianjin University,  B.A.

09.1993-06.1996,  School of management, Tianjin University MBA

09.1997-07.2000,  Business School of Nankai University Ph.D


Acadamic Positions

07.2000-07.2002, Lecturer at School of Management and Economics, Beijing Institute of Technology

07.2002-07.2021, Associate Professor at School of Management and Economics, Beijing Institute of Technology

06.2006-06.2007, Visiting Scholar at University of South Carolina

Since 07.2021, Professor at School of Management and Economics, Beijing Institute of Technology


Affiliations

Expert of service certification comprehensive group of CNCA, State Administration for Market Regulation (SAMR), 2017;

Director of industrial engineering branch of China Society for optimization method and economic mathematics, 2017;

China Soft Science Research Association, member of the council, 2015;

POMS(Production and Operations Management Society)Membership, 2021


Professional Certifications

Teacher Certification


Publications-Papers, Journal Articles, Conference Articles

Journal Papers:

[1] Lixin Cui, Yonggui Wang, Weiming Chen, Wen Wena, Myat Su Han. (2021). Predicting determinants of consumers’ purchase motivation for electric vehicles: An application of Maslow’s hierarchy of needs model[J]. Energy Policy, 151(2021) 112167: 1-8. https://doi.org/10.1016/j.enpol.2021.112167. SCI, IF=5.042

[2] He, R.; Chen, X.; Chen, C.; Zhai, J.; Cui, L*.  (2021). Environmental, Social, and Governance Incidents and Bank Loan Contracts[J]. Sustainability, 13, 1885. https://doi.org/10.3390/su13041885. (*corresponding author)SCI, IF=2.576

[3] Zhensheng Chen, Xueli Chen, Xiaoqing Gan, Kaixuan Bai, Tomas Baležentis and Lixin Cui*.  (2020). Technical Efficiency of Regional Public Hospitals in China Based on the Three-Stage DEA[J]. International Journal of Environmental Research and Public Health, 17, 9383; doi:10.3390/ijerph17249383. (*corresponding author)SCI, IF=2.468

[4] Liu, R., Cui, L., Zeng, G., Wu, H., Wang, C., Yan, S., & Yan, B. (2015). Applying the fuzzy SERVQUAL method to measure the service quality in certification & inspection industry[J]. Applied Soft Computing, 26, 508-512. (SCI, IF=5.472

[5] Lixin Cui. (2012). Applying Fuzzy Comprehensive Evaluation Method to Evaluate Quality in Crisis & Emergency Management[J]. COMMUNICATIONS IN STATISTICS-THEORY AND METHODS, 41(21): 3942-3959.(SCI & EI

[6] Lixin Cui, Ru Liu, Kaicheng Qiu. (2017). Applying fuzzy TOPSIS in B2B service quality measuring: China certification and inspection industry[J]. IEEE Conference Publications: 2017 International Conference on Service Systems and Service Management,1-5. (EI)

[7] Yonggui Wang, Lixin Cui, Lan Ding, Shuang Ma. (2010). The Empirical Study of Comparative Advantage of Chinese and Indian Service Industries: A comparative Perspective[J]. Proceedings of the 2010 IEEE ICMIT, 10: 384-389. (EI)

[8] Cui Lixin, Hou Qiang. (2021). Dynamic pricing model of High-Speed Railway based on opportunity cost[J]. Journal of railways, 43 (3): 9-17.

[9] Jigang We, Lixin Cui. (2020). The construction of emergency management system based on the control experience of COVID-19[J]. China SciTechnology Business, 3(3): 25-27.

[10] Cui L., Liang Y., Li Y. (2020). The study of customer involved service innovation under the crowdsourcing: A case study of MyStarbucksIdea.com [J]. Journal of Industry - University Collaboration, 2(1): 22-33. https://doi.org/10.1108 /JIUC -12-2019-0018

[11] Lin Xiaguang, Cui Lixin*. (2020). Study of design and application of service quality measurement system of S company based on SERVQUAL [J]. Development & Innovation of Machinery & Electrical Products, 33(6): 145-147. (*Corresponding author)https://doi.org/10.1108/JIUC -12-2019-0018

[12] Cui Lixin, He Zhen. (2019). Research of the impact mechanism on customer flow experience from frontline technology infusion model[J]. Journal of Information and Management, 4(4-5): 1-11.

[13] Yang Jingyu, Cui Lixin*, Li Yiling. (2019). A research on the impact of customer perceived value based on social class theory[J]. Journal of Information and Management, 4(4-5): 44-57.(*Corresponding author)

[14] Liu Jiawei, Gao Huiying, Cui Lixin*, Zhu Jiayin, Wu Yixuan. (2019). Research on evaluation indicator system of customer-perceived service quality on WeChat social network[J]. Journal of Information and Management, 4(4-5): 58-69. (*Corresponding author)

[15] Dai Pengbo, Li Ying, Wang Lu, Qian Yaoyao, Yang Yining, Cui Lixin*. (2019). The research of the impact mechanism of customer education on customer involvement[J]. Journal of Information and Management, 4(4-5): 33-43. (*Corresponding author)

[16] Liu Hui, Cui Lixin*, Yao Ting, Li Rongrong. (2019). A Personalized Recommendation Method Based on Collaborative Filtering Algorithm[J]. International Journal of Business and Economics Research, 8(5): 297-302. doi: 10.11648 /j.ijber2019 0805.16. (*corresponding author )

[17] Cui Lixin. (2019). Design of top-level system for student-centered cultivating mode with pull method based on supply chain view[J]. Journal of Beijing Institute of Technology(social sciences edition), 21: 267-270.

[18] Jin Dan, Huang Lei, Cui Lixin*. (2019). Research on influence factors of user acceptance of intelligent voice assistant[J]. Journal of Beijing Institute of Technology(social sciences edition), 21: 360-364.(*Corresponding author)

[19] Jin Dan, Zhang Jiaojiao, Li Yiling, Cui Lixin*. (2020). Research on an improved collaborative filtering algorithm-Taking the movie recommendation system as an example[J]. International Business, 1:128-141.(*Corresponding author)

[20] Cui Lixin. (2020). The current situation and future trends of customer perceived service quality measurement technology[J]. China Quality Certification, 2: 73-75.

[21] Xie Yachen, Cui Lixin*. (2019). Dynamic pricing og intelligent express cabinet[J]. Logistics Technology, 38(10): 114-119. (*Corresponding author)

[22] Lixin Cui, Liyuan Xu. (2016). A Study Application of Six Sigma in Nursing Quality Management----A Case Study of Ward B in Hospital A[J]. China Soft Science, 43-57.

[23] Lixin Cui, Rongfang Zhang. (2014). Research on Service Quality Management of Heritage Tourism in Chinese Duan-inkstone Culture County[J]. Transactions of Beijing Institute of Technology. 34(2), 22-25.

[24] Lixin Cui, Zhenxing Wang. (2014). The analysis of motivation of customer involved service innovation[J]. China Soft Science, 314-322.

[25] Peng Wang, Lixin Cui. (2014). The study of B2B service quality measurement for business trip based on customer perceived[J]. China Soft Science, 170-178.

[26] Xiaoping Guo, Lixin Cui, Danni Liu. (2014). The study of service quality measurement for internet education[J]. China Soft Science, 305-313.

[27] Lixin Cui. (2012). The Study on the Possibility of Application for Traditional Trade Competitive Index in New Industries [J]. Commercial Times, 578(31): 44-45.

[28] CUI Li-xin. (2011). Competitive Analysis of Defense Acquisition Market Using the Theory on Economy of Scale[J]. ACTA  ARMAMENTARII, 32(1): 139-144.  (EI)

[29] Lixin Cui. (2009). The Study about the Export Situation of the Service Product in China based on SWOT Model[J],Science of Science and Management of Science and Technology, 12:70-72.

[30] Fenggang Yang, Lixin Cui. (2008). The Apply Study of cobweb theorem on the Price Predict[J], Science of Science and Management of Science and Technology, 3:241-243.

[31] Hui Luo, Lixin Cui, Lijie Feng. (2008). The Exploration on Evaluation Model of Emergency and Crisis EventsManagement[J]. Science of Science and Management of Science and Technology, 3:125-127.

[32] Lijie Feng, Hui Luo, Lixin Cui. (2008). The Reseach on the Quality Management of Emergency and Crisis Events [J]. Journal of Beijing Institute of Technology(Social Science Edition), 10(2): 39-43.

[33] Lixin Cui. (2004). The Exploration of Applying Mobilization on New Area[J]. Journal of Beijing Institute of Technology(Social Science Edition), 6(3): 15-18.(awarded by Chinese government)

[34] Lixin Cui. (2004). The Importance of Personal Credit Rating System[J], Journal of Jinlin economics and management College, 4: 34-36.

[35] Lixin Cui, Na Lian. (2003). Demand Analysis about Credit Rating System in China[J], Journal of Beijing Institute of Technology(Social Science Edition), 5(5): 86-88.

[36] Lixin Cui, Zhidong Song. (2003). The Problems and Suggestions about Chinese Credit Rating Industry [J]. Journal of Beijing Institute of Technology (Social Science Edition), 5(2): 56-59.

[37] Lixin Cui, Longbin Wang. (2003). Research on Market Demand of Credit Ranking Industry [J]. Journal of Jinlin economics and management College, 17(4): 18-20.

[38] Lixin Cui. (2001). Research on the Method of Value Curve Evaluation of Customer Perceived Service Quality [J]. Nankai Business Review, 6: 21-24.

[39] Lixin Cui, Shuying Wang. (2001). The Key Point of Improving Technology Innovation——Protection of Knowledge Property Right [J]. Journal of Jinlin economics and management College, 15(6): 10-12.

[40] Lixin Cui, Jin Xu, Zhenhua Guo. (2001). The Research on Applying SERVQUAL Method to Improve Customer Perceived Service Quality [J].Chinese Management Science, 9(10): 63-68. (SSHP)

[41] Han Jinglun, Cui Lixin. (1999). Research on communication barriers in multinational enterprises [J]. Nankai management review, 5: 011. (CSSCI, if = 5.415)

Conference Papers:

[1] 2017 The 14th International Conference on Service Systems and Service Management(ICSSSM2017), School of Management Science and Engineering, Dongbei University of Finance and Economics, Topic:Applying Fuzzy TOPSIS in B2B Service Quality Measuring: China Certification and Inspection Industry.

[2]2017 Thought Leader Confernece on Marketing Strategy in Digital, Data-rich, and Developing Environments,Business School, UIBE, Topic: The Study of Decision Behaviors of Customer involved Tourism Service innovation----A Case of Zhangjiakou Skiing Toursim.


Professional practice standards or public policies formulated in recent five years:

[1] Deng Yunfeng; Wu Shan; Liang Jina; Liu Wenwen; Hao Suli; Fu binyou; Cui Lixin; Liang Lijuan; Han Jianjun; Zhang Li; Meng Wei, Standard of conformity assessment service quality measurement method and Application Guide (Rb / T 056-2020), 2020-08-26.

[2] China National Certification and Accreditation Administration, service certification in China (white paper), August 1, 2018.


Publications-Books

[1] Cui Lixin (2003). Service quality evaluation model [M], Beijing Economic Daily Press.

[2] Cui Lixin (2004). Service industry quality evaluation [M], Taiwan Wunan book publishing company.

[3] Yang xiulong, Cui Lixin. (2017). China service theory system [M], Beijing Institute of Technology Press.

[4] Cui Lixin, Liu tie. (2019). Research on long-term mechanism for improving publishing service quality [M], Beijing Institute of Technology Press.

[5] Cui Lixin. (2020). Theory and technology of service quality management [M], Beijing Institute of Technology Press. (Beijing Institute of Technology "double first-class" construction boutique publishing project)

[6] Wei Jigang, Cui Lixin. (2020). Development status, trend and Prospect of China's service industry, economic Blue Book: analysis and prediction of China's economic situation in 2020 [M]. Social science literature press


Personal and Acadamic Awards

Hsu Shih-Yun, Ning Dehuang, Cui Lixin, Arch Woodside, Storytelling research of Travelers’Self-Reports: Etic Analyses of How Visitors Interpret Places and Own Experiences in China[C]. 2008 SMA Proceedings, Advances in Marketing: Issues, Strategies and Theories, Society for Marketing Advances, 357-358. 2008. The BEST PAPER in the Tourism Marketing Track, 2008


Acadamic and Consultancy Projects

[1] National Natural Science Foundation of China, 72174021. Evaluation of smart public service quality from the perspective of public perception: action mechanism and policy choice, 2022 / 01-2025 / 12, 480000, under research, presided over.

[2] Beijing Social Science Foundation, research on effective ways to improve the public safety awareness and self rescue and mutual rescue ability of the capital public, 2021 / 07-2022 / 06, 80000, under research, presided over.

[3] Guiding topic of the Ministry of industry and information technology, suggestions on policies and measures to improve the quality level of industrial products, 2021 / 07-2021 / 11, under research, presided over.

[4] State market supervision and administration, quality culture construction universal reading project, 2020 / 01-2020 / 12, 100000, closed, presided over.

[5] Beijing Natural Science Foundation, 9192018, research on customer participation service innovation process based on social information processing theory, January 2019 to December 2021, 200000, under research, presided over.

[6] National key research and development program(NQI)—Study on key technology of service certification(project), Study on technology of service quality measurement based on the backround of networking and informatization(task), 2016YFF0204104、Study on selecting and design of service quality measurement indicators based on the backround of networking and informatization(subtask2) 、2016/07-2019/06. closed, presided over.

[7] National key research and development program(NQI)—Study on key technology of service certification(project), Study on technology of service quality measurement based on the backround of networking and informatization(task), 2016YFF0204104、Study on methods of service quality measurement based on the backround of networking and informatization(subtask3) 、2016/07-2019/06. closed, presided over.

[8]State Administration of Press,Publication,Radio, Film and Television, A-2014-11-1, The study of publishing quality improvement system, 2014/08-2015/06. closed, presided over.

[9] National Science Fundation of China, 71471017, Research on the mechanism of tacit knowledge transfer in Chinese transnational enterprises based on the tutor network, 20014/01-2017/12. closed, presided over.

[10] General project of NSFC, 71471017, research on tacit knowledge reverse transfer mechanism of Chinese multinational enterprises based on tutor network, 20014 / 01-2017 / 12, 600000 yuan, in research and participation.

[11] The national study abroad fund management committee launched the fund project for the scientific research of returned overseas students, and the research on the quality evaluation system of emergency management for public emergencies. From September 2010 to June 2012, 20000 yuan, closed and presided over.

[12] The research project of the 12th Five Year Plan of Heilongjiang development and Reform Commission, the research on the 12th Five Year Plan of national economic mobilization, construction and development of Heilongjiang Province, the research on the 12th Five Year Plan of transportation combat readiness of Heilongjiang Province, 2010 / 01-2010 / 12, 180000 yuan, concluded and presided over.

[13] Project of Guangdong Development and Reform Commission, research on the 12th Five Year Plan of Guangdong Province, 2009 / 09-2010 / 12, 100000 yuan, closed, participated.

[14] Project of the development and Reform Commission of Inner Mongolia Autonomous Region, research on the 12th Five Year Plan of Inner Mongolia Autonomous Region, 2009 / 01-2009 / 12, 200000 yuan, closed, participated.

[15] Project of development and Reform Commission of Inner Mongolia Autonomous Region, pilot study on energy mobilization in Inner Mongolia Autonomous Region, 2009 / 01-2012 / 12, 150000 yuan, closed, participated.

[16] Scientific research project of the national development and Reform Commission, discipline construction of national economic mobilization, 2007 / 01-2012 / 01, 2 million yuan, closed, participated.

[17] Scientific research project of the national development and Reform Commission, infrastructure construction of national economic mobilization education and training, 2006 / 01-2011 / 01, 1.05 million yuan, closed, participated.

[18] Humanities and Social Sciences Planning Project of the Ministry of education, 09yjc630010, research on dynamic early warning and utility optimization of coal mine safety management ability, 2009 / 01-2012 / 12, 50000 yuan, closed, participated.

[19] Scientific research project of the national development and Reform Commission, research on the production capacity of materials and equipment required for national economic mobilization by the army participating in non military operations such as rescue and disaster relief, 2008 / 09-2011 / 12, 100000 yuan, closed, participated.

[20] Scientific research project of the national development and Reform Commission, research on the socialization of military logistics, 2007 / 09-2009 / 12, 120000 yuan, closed, participated.

[21] Henan mine rescue and disaster relief center project, research on emergency management quality evaluation system for public emergencies, 2006 / 01-2007 / 12, 60000 yuan, closed, presided over.

[22] Project of Beijing Municipal Commission of science and technology, research on independent innovation and intellectual property protection of enterprises in Beijing, 2004 / 01 - 2007 / 12, 400000 yuan, closed, participated.

[23] Project of Beijing Fangshan District government, research on the Eleventh Five Year Plan of Beijing Fangshan District, 2005 / 01-2005 / 12, 300000 yuan, closed, participated.

[24] Project of Beijing Municipal Development and Reform Commission, research on the Eleventh Five Year Plan of Beijing national economic mobilization, 2005 / 01-2005 / 12, 150000 yuan, closed, participated in.

[25] Project of the policy and structural reform department of the Ministry of science and technology, development report of China's private science and technology enterprises, statistics and information database construction, 2003 / 01-2007 / 12, 600000 yuan, closed, participated.

[26] General project of National Natural Science Foundation of China, key research project of China Canada University Industrial Cooperation Organization (ccuipp), 70042010, research on Competitiveness Evaluation and support system of Chinese Service Enterprises -- Taking telecom enterprises as an example, 2001 / 01-2002 / 12, 15000 yuan, closed, participated in.

[27] General project of NSFC, 79870047, research on evaluation methods and management of customer perceived service quality, 1999 / 01-2001 / 12, 78000 yuan, closed, participated. The expert appraisal grade of research results is "excellent".


TOP